Refund policy
Refund Policy
Overview
Thank you for shopping at sportshaven.net.
We value your satisfaction and strive to ensure that our customers are completely happy with their purchases. If you are not entirely satisfied with your order, we’re here to help.
1. Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
Please contact us at support@sportshaven.net before sending any returns to confirm eligibility and receive the return instructions.
2. Refunds
Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.
- The refund will be issued to your original method of payment.
- You will receive an email confirmation once the refund has been processed.
3. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account or credit card statement again.
- Contact your credit card company or payment provider—processing times can vary.
- If you have completed these steps and still haven’t received your refund, please contact us at support@sportshaven.net for further assistance.
4. Shipping Returns
To return your product, please mail your item to the address provided after contacting our support team.
- Customers are responsible for paying their own shipping costs for returning an item.
- Shipping costs are non-refundable.
- If you receive a refund, the original shipping cost (if applicable) will be deducted from your refund total.
5. Non-Returnable or Non-Refundable Items
Certain types of products are not eligible for return or refund, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Health and hygiene-related products once opened (e.g., clothing, earbuds, accessories, etc.)
- Clearance or sale items
6. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, send us an email at supsupport@sportshaven.net with proof of the defect and your order details.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your package.
Be sure to include:
- Your order number
- Photos of the damaged or incorrect item
- Your shipping label (if applicable)
Our team will review your request and work with you to resolve the issue quickly.
8. Contact Us
If you have any questions about our Refund Policy or your order, please contact us:
email : support@sportshaven.net
phone: +61427899700, +61439517771
